FAQS
Your Questions and Answers
There are so many questions when it comes to baked goods. No question is too big or too small for our team to answer, so feel free to reach out and ask whatever is on your mind. We’ll help you find the treat that’s right for you!
HOW DO I KEEP MY CAKES AS FRESH AS POSSIBLE AND IN GREAT CONDITION?
When you come to collect your cakes, hold the box at the bottom, where the cake drum is and keep it upright. Whist transporting it home, it’s best placed in the footwell of the car, with the cold air conditioning on.  When you are home it’s best to keep your cakes/bakes in the fridge until needed. Take them out an hour before consumption unless it’s really hot. You wouldn’t want to have buttercream melting all over the place!
DO YOU OFFER GLUTEN FREE ITEMS?
Yes! Chestnut Bakehouse can offer a range of gluten free bakes. However, please note that i works from a home kitchen that uses gluten. Contact me to discuss your dietary requirements.
DO YOU MAKE ANY VEGAN ITEMS?
I can provide vegan bakes. Please contact me to discuss your requirements.
HOW MUCH NOTICE DO WE NEED?
Ideally as much notice as you can. 2 weeks would be minimum, however if you have a tight deadline, please contact me and I will see if I can squeeze you in.
INGREDIENTS AND ALLERGENS
All ingredients used in our cakes and bakes can be explained when ordering. It is a home kitchen so there maybe traces of nuts and other items in the allergen list. Please advise us of any allergies when ordering.